Please read the following return policy carefully. Unless approved by Conviction eLiquids, LLC. through the return approval process, we do not accept returns or exchanges for items purchased on our website.
Out of Stock
If you have purchased a product that is out of stock, or becomes out of stock, you are eligible for a full refund.
Apparel purchased online is not eligible for return or exchange for sanitary purposes. If you have questions regarding the size or fit of our apparel, please email us at firstname.lastname@example.org
All sales final for all eliquids sold on convictioneliquids.com. No returns or exchanges. If you need help in making your eliquid selection, please email us at info@convictioneliquids.
Products sold on our website are considered “AS-IS,” without warranty or guarantee, unless otherwise specified. If the product is damaged from user error or misuse, it is not eligible for return or exchange. We do not accept returns or exchanges unless the product you receive is non-operable and not functional or (DOA) Dead on Arrival, when you receive it. Refunds are issued at the sole discretion of Conviction eLiquids, LLC. If you feel your product is non-operable when you receive it, it is your responsibility to notify Conviction eLiquids, LLC. within 24 hours of receiving the presumed defective product by following the appropriate return policy protocol (your shipment tracking number will be used to verify the time and day your package was delivered, at which time the 24 hour window to submit any product for return approval would begin).
Products Not Eligible for Return or Exchange:
The following products are excluded from our return policy for sanitary and health reasons: bottled e-liquid, atomizers, cartomizers, clearomizers, tanks, drip tips (and caps), wick, wire, rebuildable devices and atomizers, accessories or parts. Unless the product is non-operable or damaged from shipping and handling, it is considered ineligible for return or exchange. For safety reasons, we will not accept any packages returned to Conviction eLiquids, LLC. without following the proper return policy. Do not send your return directly to the manufacturer. It is important to read all of the product information details before you make your purchase online. We are always making updates to our website to ensure accuracy; however, we are not responsible for misprints or updates made by the manufacturer and reserve the right to amend our website content at any time.
Shipping & Handling
Our products are shipped via FedEx, UPS and/or USPS and packaged with the utmost care to ensure your items are protected during transit. If you are unable to receive deliveries to your home, or will not be available to receive your package, please email us at email@example.com so we can work with you to coordinate your shipment. If you are returning an item, it must be received in its original condition or we will not honor your refund.
How to Begin the Return Process:
Please email us at firstname.lastname@example.org and include the following information with your inquiry. We will respond to your issue within 24-48 business hours with an approval, denial, or request for more information.
(Example: RETURN: John Smith Order Number: 1123456)
If your request has been approved:
If you have any questions please contact us at email@example.com
©2015 Conviction eLiquids™. All rights reserved.
WARNING: Conviction E-liquid products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Our products are not smoking cessation products and have not been tested as such. Our products are intended for use by adults of legal smoking and vaping age in their relevant jurisdiction (e.g., 18 or older in California), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Our e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition.