Conviction eLiquids

 

RETURN POLICY

 

Please read the following return policy carefully. Unless approved by Conviction eLiquids, LLC. through the return approval process, we do not accept returns or exchanges for items purchased on our website.

 

Out of Stock

If you have purchased a product that is out of stock, or becomes out of stock, you are eligible for a full refund.

Apparel

Apparel purchased online is not eligible for return or exchange for sanitary purposes. If you have questions regarding the size or fit of our apparel, please email us at info@convictioneliquids.com

 

eLiquids

All sales final for all eliquids sold on convictioneliquids.com. No returns or exchanges. If you need help in making your eliquid selection, please email us at info@convictioneliquids.

 

Products

Products sold on our website are considered “AS-IS,” without warranty or guarantee, unless otherwise specified. If the product is damaged from user error or misuse, it is not eligible for return or exchange.  We do not accept returns or exchanges unless the product you receive is non-operable and not functional or (DOA) Dead on Arrival, when you receive it. Refunds are issued at the sole discretion of Conviction eLiquids, LLC. If you feel your product is non-operable when you receive it, it is your responsibility to notify Conviction eLiquids, LLC. within 24 hours of receiving the presumed defective product by following the appropriate return policy protocol (your shipment tracking number will be used to verify the time and day your package was delivered, at which time the 24 hour window to submit any product for return approval would begin).

 

Products Not Eligible for Return or Exchange:

The following products are excluded from our return policy for sanitary and health reasons: bottled e-liquid, atomizers, cartomizers, clearomizers, tanks, drip tips (and caps), wick, wire, rebuildable devices and atomizers, accessories or parts. Unless the product is non-operable or damaged from shipping and handling, it is considered ineligible for return or exchange. For safety reasons, we will not accept any packages returned to Conviction eLiquids, LLC. without following the proper return policy. Do not send your return directly to the manufacturer. It is important to read all of the product information details before you make your purchase online. We are always making updates to our website to ensure accuracy; however, we are not responsible for misprints or updates made by the manufacturer and reserve the right to amend our website content at any time.

 

Shipping & Handling

Our products are shipped via FedEx, UPS and/or USPS and packaged with the utmost care to ensure your items are protected during transit. If you are unable to receive deliveries to your home, or will not be available to receive your package, please email us at info@convictioneliquids.com so we can work with you to coordinate your shipment. If you are returning an item, it must be received in its original condition or we will not honor your refund.

 

How to Begin the Return Process:

Please email us at info@convictioneliquids.com and include the following information with your inquiry. We will respond to your issue within 24-48 business hours with an approval, denial, or request for more information.

 

  1. Full Name
  2. Order Number
  3. Specify the product you would like to return and reason for return
  4. Include photos of product to help describe the problem
  5. Specify if you are requesting a RETURN or REPLACEMENT for your product
  6. In the SUBJECT line please include “RETURN: Full Name & Order Number“

(Example: RETURN: John Smith Order Number: 1123456)

If your request has been approved:

 

  1. You will be notified via email if your request has been approved. We will provide you with a corresponding return number, and return or replacement details for your product.
  2. Return the product inclusive of ALL original parts, packaging and in the fashion it was received in order to ensure it is not damaged during shipping. If we receive your return and believe the product was further damaged during this process, it may result in rejection of your return.
  3. Include your original receipt with the return number we provided to you
  4. Please note you have 7 days to return your shipment back to us, after 7 days your return will no longer be honored.
  5. You will be notified once we receive your product and if it is determined to in fact be non-operable, your replacement (or return, if in stock) will be issued. If however, there are no issues with the product it will be returned to you at your own cost.
  6. Refunds are given in the same form payment was received to the same card and may take up to five business days or longer, depending on your banking institution, to have the funds accessible.

 

If you have any questions please contact us at info@convictioneliquids.com

©2015 Conviction eLiquids™.  All rights reserved.

  • © Conviction eliquids. Powered by  Von Vape

  • Become a Vendor

      941-444-5255


    WARNING: Conviction eliquids products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Our products are not smoking cessation products and have not been tested as such. Our products are intended for use by adults of legal smoking and vaping age in their relevant jurisdiction (e.g., 18 or older in California), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Our e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition.

  • SEND US A MESSAGE.

    We would love to hear from you.






    WARNING: Conviction E-liquid products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Our products are not smoking cessation products and have not been tested as such. Our products are intended for use by adults of legal smoking and vaping age in their relevant jurisdiction (e.g., 18 or older in California), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Our e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition.